Shipping policy

UK Shipping Policy

At Gemstone Studio Design, we are committed to providing a seamless and reliable shipping experience for all of our customers in the UK. Please review our shipping policy for important information regarding shipping times, costs, and delivery options.

Shipping Locations

We currently offer shipping throughout the United Kingdom. This includes England, Scotland, Wales, and Northern Ireland.

Processing Time

  • All orders are processed and dispatched within 1-2 business days from the time the order is placed (excluding weekends and public holidays).
  • Once your order has been dispatched, you will receive a confirmation email along with tracking details (if applicable).

Shipping Methods and Delivery Times

We offer tracked shipping methods to guarantee speedy and safe shipping. 

  • Tracked Delivery (1-2 business days): £10

Please note that delivery times are estimates and may vary depending on the carrier and location.

Shipping Costs

  • Shipping costs are calculated based on the delivery method.
  • Free standard delivery is available on orders over £75.00 (terms and conditions may apply).

Order Tracking

  • Once your order has been dispatched, we will send you an email with a tracking number and link to track your parcel.
  • For any delivery-related inquiries, please refer to the tracking details or contact our customer service team.

Delivery Issues

  • If your order does not arrive within the estimated delivery time, please check the tracking information for updates.
  • If your parcel is delayed, lost, or damaged during transit, please contact us immediately:     gemstonestudiodesign@gmail.com
  •  and we will work with the carrier to resolve the issue.

Incorrect or Incomplete Addresses

  • Please ensure that all shipping details are accurate when placing your order. If you notice any mistakes in your address, please contact us as soon as possible, and we will do our best to amend the information before dispatch.
  • We are not liable for delayed or lost orders caused by incorrect or incomplete shipping addresses.

Returns and Exchanges

  • We accept returns and exchanges on eligible items in accordance with our Return Policy, which can be found [here].
  • The customer is responsible for the cost of return shipping unless the item is faulty or incorrect.

Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact our customer support team at:

gemstonestudiodesign@gmail.com and we’ll be happy to assist you.

Thank you for shopping with Gemstone Studio Design.